Shipping Policy

1. Can I choose different shipping method?

Sure. When you check out, you will be asked to fill in your name and billing address. Our system will calculate the actual shipping cost depending on your location. Then you can choose the shipping method you prefer. BUT P.O. Box address (PO Box) is not accepted.

2. Can I change my shipping address once the order is placed? If not, what can I do?

- Orders can be modified within 30 minutes of submission. Please call us or send an email to customer support and provide the new shipping address in advance. Please note that modifications are not guaranteed unless confirmed by a representative.

2A. If order information cannot be modified, we can arrange for one of the following below:
a) Arrange UPS will call pick (free of charge & valid ID needed to release package)
b) Reroute the package with UPS (rerouting fee will be applied and pricing is varied on location and weight of the item)
c) The handling fee will be charged from the refund amount if the package is returned because of the wrong shipping address provided by customer.

3. How much for shipping?

We ship via UPS, DHL and rates are computed by real time using vendor shipping table cost. The charge is affected by your package weight, size, your shipping address and the shipping method you choose. Normally, UPS have the best shipping rates in the industry.

4. How do I get Free Shipping?

We will have occasional promotions/coupon for shipping. To be a subscriber or Accpect marketing at checkout page, get all the latest information on Events, Sales and Offers.

5. What Free Shipping Offer refers to?

For now, Free Shipping offer refers to Free UPS Ground, when you enter the address within 48 states (no P.O.Box address), which is excluding Hawaii, Alaska, Puerto Rico and Virgin Islands.

6. Do you ship internationally?

Currently, we use DHL Express for international shipping to Canada, Mexico and the rest of world.

For the orders of Canada & Mexico, your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 3-7 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.

For the orders of rest of world, your order also will be shipped within 3 business days after your payment detail verification. Aquaterior is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

7. When will my order ship?

Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST/2:00pm CST/3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day. We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.

8. When can I get my package?

Domestic orders: Usually will be delivered in 2-4 business days for the lower 48 States.